Linda Mills t/as Ear Care Nurse has a legal duty to explain how we use any personal information we collect about you, as a registered client, at Linda Mills t/as Ear Care Nurse.
Staff at Linda Mills t/as Ear Care Nurse maintain records about your health and the treatment you receive in electronic and paper format.
What information do we collect about you
We will collect information such as personal details, including name, address, records of appointments, visits, telephone calls, your ear care record, treatment, etc. and any other relevant information to enable us to deliver effective care.
How we will use your information
Your data is collected for the purpose of providing direct client care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.
Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.
Maintaining confidentiality and accessing your records
We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), codes of confidentiality and security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.
Retention periods
In accordance with the NHS Codes of Practice for Records Management, your ear care records will be retained for 10 years after death or, if a client emigrates, for 10 years after the date of emigration.
What to do if you have any questions
Should you have any questions about our privacy policy or the information we hold about you, you can contact Linda Mills t/as Ear Care Nurse.
Complaints
In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit www.ico.org.uk and select “Raising a concern”. Changes to our privacy policy - We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes